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Return , Refund & Exchange Policies
Return, Refund and exchange policies:
**ALL SALES ARE FINAL **
My goal at Incantations is to provide you with the best quality crystals and herbs. I thank you for your understanding and cooperation.
Custom Listings:
Incantations/Crystal Healing Vibes cannot accept any returns or exchanges on custom order listings. Unless they're damaged due to shipping. I will need proof(picture) of the damaged box and product to file an insurance claim.
Please send pictures and a brief descriptions to :
Smudge bundles:
Smudge bundles that have been taken apart or burned cannot be returned under any circumstances.
Custom orders:
If you are not satisfied with the quality of your order it can be exchange within 14 days from the date of delivery. I will not take back crystals that have been damaged from your negligence. I require a picture of the complete item before approval. I will issue you a credit for the full amount of the item towards future purchases or a a replacement.
**Please include all original packaging. Shipping costs are the responsibility of the customer and must include a tracking number.
Live Gem sales:
All sales are final. Incantations is insured for damage due to shipping. We are NOT responsible for theft. We will gladly add signature required to your orders upon YOUR request. Client(you) must pay additional shipping fees.
If there is damage to your packaging please email
.